Stuart A. Siegler
Senior
Consultant · Professional
Services Manager · Sales Engineer · Professional Service Director
PROFILE
Talented and accomplished senior consultant and professional
services leader with proven record of increasing revenue, supporting business
development, and providing expert technology solutions. Adept at project
management, sales engineering, solution development, and customer relations.
Familiar with supervising technical personnel and coordinating client teams.
Special expertise in network management, system analysis and design, software
development, and process optimization. Able to lead complete software
development life cycles (SDLCs). Excellent problem-solving and analysis skills.
Areas
of Expertise
Professional Services Management · Sales Engineering · Technical Sales Support · Account Management
Project/Program Management · Consulting ·
Strategic & Technical Planning · Demonstrations/Presentations
Business Analysis · Data Mining ·
Network Administration ·
Application Development ·
Process Automation System Design · Process Improvement · System Installation & Integration · Requirements Determination
PROFESSIONAL EXPERIENCE
RIVERTURN, INC., Durham,
NC 2006
- Present
Senior Consultant
Provide technical sales support for boutique IT consulting
services firm, in areas such as software development, project management, and
technical support. Carry out requirements gathering, application design &
development, solution integration, data collection, and process automation.
Supervise two direct reports. Conduct demonstrations and presentations. Prepare
white papers, data warehouses, and web services.
· Improved efficiency by creating custom reporting solutions and
software demonstrations for MTI’s sales presentations. Also developed systems
to monitor and track equipment location and order status.
· Planned and led integration of web service-based inventory
system with external hospital-based systems for medical inventory company.
Enabled multi-hospital sales deal for client.
· Developed broadband wireless system troubleshooting and data
collection scripts for companies such as Verizon, Bellsouth, AT&T, Embarq,
Hughes, and Virgin Media. Provided best practice recommendations and
consistently completed projects ahead of schedule.
· Produced data collection and trouble resolution software for
clients of Tific, including Marriott, Centerbeam, Serenity, and others.
Developed automation and help desk workflow management systems. Facilitated
revenue growth by enabling additional services contracts.
· Designed process automation and disaster recovery software for
Hewlett-Packard’s customers, including WellsFargo, Macy’s, Jenny Craig, and
Partners Health using HP Operations Orchestration. Developed custom operations and integrations
with HP Server Automation.
MOTIVE COMMUNICATIONS,
Austin, TX 2000
- 2006
Senior Consultant
Developed, customized, implemented, and integrated online
customer care, data collection, and trouble resolution solutions for clients in
wide variety of industries. Compiled requirements and developed solutions.
Conducted customer training and software testing and authored technical
documentation.
· Created proactive call deflection software to reduce incoming calls
to clients’ call centers.
· Achieved major savings for Cognos by developing solution that
allowed easier modification and customization of troubleshooting system.
· Provided several automated technical solutions for AT&T to
facilitate problem resolution processes.
· Developed data gathering programs for KPMG, ADIC, and EMC, among
others.
· Designed problem resolution tools for Fujitsu. Traveled to Japan
to work with local analysts.
· Earned Apollo 13 Award for Design and Development of Innovative
Solutions (Cognos).
ACE*COMM, Gaithersburg, MD 1999
- 2000
Consultant
Designed, developed, and maintained billing software for
telecommunications industry. Carried out acceptance testing and customer
support. Prepared code and documentation, Supervised junior programmers
· Improved operations by updating code management and build
procedures.
· Performed Y2K code analysis and repair, ensuring 100% compliance
and readiness.
· Enhanced development to test to production workflow stream by
creating new processes.
· Increased quality and stability by developing reusable code and
code management tools.
COMPAQ CORPORATION
(formerly DEC), Greenbelt, MD 1996
- 1999
Consultant
Developed and designed telecom management access modules for
networks, modified and repaired SNMP systems, created internal web pages, and
performed Y2K code analysis and repair. Produced TeMIP utilities for network
monitoring. Developed and implemented secure IP user authentication code. Led
acceptance testing and prepared technical documentation.
· Implemented secure communication encryption software for US
Treasury.
· Developed integrated network monitoring systems for Cable &
Wireless.
· Produced mail handling and forwarding services for MCI.
· Effectively optimized image scanning software for IWIFs optical
storage system.
CAREER NOTES: Previously held Programmer/Analyst
positions with HUGHES NETWORK SYSTEMS, CONGRESSIONAL QUARTERLY, and JOHNS
HOPKINS UNIVERSITY. Developed communications, data management, call processing,
satellite communications, test retrieval, and LAN security software. Supervised
junior technicians. Provided on-site work in UK, Greece, and Russia.
Education
MS
in Computer Science, Towson State
University, Towson, MD
BS
in Computer Science, magna cum laude,
Frostburg State College, Frostburg, MD
TECHNICAL SKILLS
Platforms: Linux, BSD UNIX, HP-UX,
Digital UNIX, VAX/VMS, Windows, RSTS/E, Mac OS
Applications: MS Office, Oracle, RogueWave,
Pathworks, HP Operations Orchestration.
Programming
Tools:
Java, Javascript, AJAX, Perl, VBScript, C/C++, Rhinoscript, XML, HTML,
CGI, PHP, WSH, Pascal, Ada, Embedded SQL, Assembler, Basic, DCL, TeMIP & TDLT;
MySQL; RSA encryption API
Hardware: PCs, workstations, VAX,
Sun Sparc, Mac, servers, PDP
Networking: LAN/WAN, AppleTalk,
TCP/IP
PublicationS
Zhou, Dr. H. Harry and Siegler,
Stuart, “Case-Based Reasoning and Learning in the Design of Expert Systems,”
1998 Proceedings: Computer Science - IS/IT, Vol. 16, No. 1, pp 201-205.